Customer Service
HOURS & LOCATION
We are an online-based company with team members virtually throughout the US. Our company hours are Monday through Friday 9 am to 5 pm AZ MST.
Email: hello@e3EnergyEvolved.com
Phone: 623.396.6743 [NRG3]
Postal Address: e3 Energy Evolved, LLC | PO Box 1118 | Gilbert, AZ 85299
GENERAL & HEALTH INQUIRIES
90% of the answers to all the questions our company receives are already available right now on our FAQs page. Jump over there to get your answer!
If you don’t see your answer there, the quickest way to receive a response from our customer service team is through the contact form on our Contact page.
Our customer service team responds to all inquiries within 2-3 business days from receipt except on holidays, weekends, or when we are closed. If your inquiry is received during these times, it will be considered received on the following business day.
We cannot legally answer personal health inquiries or requests for health advisement until we are in a clinical client relationship. Due to the volume of inquiries we receive, you will not receive a personal reply to this form of inquiry. You will receive an invite to purchase and schedule a Functional Health Assessment to obtain answers to your health concerns.
If you are a private e3 Restore Member, send your inquiries into our dedicated member support email.
e3 RESTORE PROGRAM QUESTIONS
Visit our FAQ page for answers to common questions regarding our Functional Health Assessment, our online clinical bio-individualized mentoring program, e3 Restore, as well as pricing and insurance questions. You may also visit our Work With Us and Pricing pages.
ORDER PROCESSING
Orders are processed within 2-3 business days of receipt except on holidays, weekends, or when our office is closed. If your order is received during any such times, your order will be considered received on the following business day.
ORDER FULFILLMENT & SHIPPING
Once your order is processed, product fulfillment & shipping delivery times vary when shipping to locations within the United States. Here are some general guidelines.
- Digital products: within 1 business day (check junk mail if not received)
- Water filtration systems: 5-7 business days
- Cookbook: Check back in January 2017
- Online Supplement Orders: Check back in January 2017
- E3 Restore Member | New Member Package: 2-4 business days from start of your program
- E3 Restore Member Program Clinical-grade Supplements: varies based on product distribution centers; 3-7 business days
International product fulfillment and shipment delivery times also vary and will be longer than above in most cases due to logistics and customs.
If you receive a product damaged, email orders@e3EnergyEvolved.com with the order and item information along with a picture of the damaged item.
PAYMENTS
We accept Visa, MasterCard, American Express and Discover. We do not accept check or cash payments. All orders transactions processed through our website shopping cart and company are PCI compliant, secure transitions.
All product and program prices listed on our website are in US dollars.
REFUNDS
We have a no refund or returns policy for all products ordered. If you would like to review our refund policy, please visit our Terms of Service page.
PRODUCT FEEDBACK & TESTIMONIALS
Our company is constantly improving our existing e3 Energy Evolved products and developing new ones. If you have product experience feedback or a testimonial you would like to share, email it into our order support team at orders@e3EnergyEvolved.com.
TECHNICAL SUPPORT
For technical issues when using our company website or working with any of our digital free gifts or products, often using a different browser, closing and reopening your browser, clearing your cache and cookies, and/or moving from a mobile device to replicate the action on a desktop computer will resolve most technical issues.
Once you complete all these steps, if you are still experiencing technical issues, use the contact form on our Contact page to share your technical issue with our customer service team for assistance, or email orders@e3EnergyEvolved.com if you’re experiencing a digital product technical issue.
If you purchased our Thyroid Fat Loss Summit Expert Interview Series digital product and lost your password, please email orders@e3EnergyEvolved.com for assistance.
AFFILIATES
If you’re an existing affiliate of our company or are interested in becoming an affiliate of our company to share our products and programs, send all support inquiries into affiliates@e3EnergyEvolved.com for assistance, or sign up on our Affiliates page.
MEDIA | PRESS | SPEAKING
Visit the media | speaking section on our Who We Are page to download our e3 Energy Evolved Media | Speaker Kit and details on booking Heather & Damian for media or speaking events, or to request an expert quote or content for your publication.
EMPLOYMENT
We always have an eye out for talented team members. Complete our e3 Energy Evolved employment application to be considered for current or future company positions.
LEGAL TERMS
Visit our Terms of Service & Disclaimer pages for details on the legal terms for all users of our company website, including how website visitors may engage with and share our company materials, as well as how you may not engage with and share them.
Visit our Privacy Policy page for information on how website user information is protected and used as a visitor of our company website.
